Yes, we offer refunds in special circumstances where the work is not satisfactory. The refund amount depends on the project type and the amount of work done till the point of refund.

As a policy, we make binding contracts with clients before initiating any work. So, in that case, an appropriate adjustment can be made as per contract stipulations but we do not offer refunds if the client asks us to pause or terminate the work order.

This is a special case wherein we evaluate the problem and take a decision on a case to case basis. But in general, if the project is completed, we cannot refund the paid amount. There is a possibility of additional services provided to the client, depending on the output quality and requirements of the client.

We work with projects of all types and scale. So, the project timeline differs from case to case. We always share specific refund instructions for every project with the client, so that the client knows up to what point in the timeline can the refund can be processed.

Yes, we do. But this will depend whether the services that are cancelled are standalone services or an extension of another service. In some cases, we adjust the amount by offering more of the booked services, rather than refunding an amount for the cancelled services.

All our rates are fixed based on the work required in every service. We follow a unique delivery and execution model that ensures quality results and timely turnarounds. So, we charge what we think is appropriate for the value we create for your brand and hence, the prices cannot be dropped unless a major reduction is made in the work required.

We always ensure that all projects and deliverables are delivered in the agreed timeframes. If in case there is a delay from our end, we do not offer refunds, but we assign more resources from our team so that the project gets delivered as soon as possible.